noname, I know you say you work for cancallations or retentions, but why would Orange reduce your monthly sub if they know they have you locked into a new contract
Ok have been with Orange broadband (originally freeseerve) for years. Paying £17.99 per month. Finally got round to looking for a better deal , looked at their website and found I could get it for £ ...
Hi,
My 'PPP server' has been down for 14 days now. I called Orange and was given 5 days, then 2 days, got one month's free credit when I went to cancel, given so much misinformation, then another 5 ...
Ive been lurking around here for a while now as i've been suffering the wonders of Orange 8 meg broadband. Anyways long story short , ive been getting the dissconnetions etc ever since the ...
This is my first posting and I wondered if anyone has had the same problem with Orange broadband. We lost connection (again) on 5 October.
After numerous calls to technical services and customer car ...
the system they use now for faults allows an automated text message to be sent to customers in regard to what the status of the line test is showing at. if you havent received a text message then i'm ...
Agents simply don't have access to email customers or to receive emails from them from a certain reply. The only agents at Orange who do have access to email is "kana" who read customers ema ...
no because of the data protection act if a customer does not pass security checks they cannot take the call furthur otherwise they are risking their job
if theyve put you on home select because of a failed credit check then you are not held to a contract. I would advise you to ask to speak to customer care team and they will offer you something to ret ...