The only solution is a new livebox.
Don't let them fob you off with anything else. They will use all the delaying tactics,and get you to call the helpline at your expense, but none of them work. Insi ...
If you are in a hurry and out of contract,change ISP, you are likely to wait at least Three months to get the replacement live box. It is not worth wasting your money dialling the help line, they hav ...
I would like to say how wonderful and helpful the helpline has been- but I can't. They have been absolutely dreadful, it took 104 days, 92 emails (excluding acknowledgements, 7 callbacks, 3 phone call ...
At last! After 104 days 96 emails (excluding acknowledgements) 7 callbacks, 2 new liveboxes, 3 calls to helpline, my second line is back. All this time and effort could easily have been replaced by ma ...
I am progressing Lost the second line on 16 may now received a new livebox on 2 July been credited 1 free month and promised a £50 REFUND I have been told it will take 10 days for their software t ...
Thanks for your reply, I have now contacted Orange again, and filed a second complaint to ISPA. Perhaps they will now get on with it, but won't hold my breath. Hope you get yours working soon, keep us ...
The latest delaying tactic appears to be "Our ordering system has gone down so we cannot order a new live box." I do not believe it would take ten days or more to reinstate their system, as ...
Is anyone out there reading this rubbish?
I have now had the livebox replaced, but unfortunately could not get it working, so have returned it. I have now given up and will change when the contract r ...
It has now been more than six weeks without the second line. There have been over 60 emails between me and Orange help line. They have been completely useless, there has been the one phone contact whi ...
Still no joy. Had a call from an English support lady, suggested phone adaptor might be faulty, posted new one by first class post, arrived next day- regrettably it did not do the trick. Waiting to h ...
When I mentioned reimbursement, they said they could not consider this until the line was restored!!!! It could be some time for you if you have been off since January.
The first 5 days to get the problem sorted is now up with no further contact from Orange. I have advised them that if the problem is not sorted by the end of the week,as they will be in breach of cont ...