Thank you for your prompt and straightforward reply.
As in all walks of life there are good and bad, the only problem is that if anyone gets good service not many hear about it ' down at the pub ' , yet if anyone gets bad service ' the whole pub knows ' !
The old journalist thing I'm afraid, ' the best news to sell papers is bad news '.
I agree with you, that in over the past 4 months of grief, I have spoken to a few who have given good service and I have thanked them for it at the time, regretfully they have been in the minority.
On the other hand I have not been nasty or shouted at those who have not given good service, though not necessarily their fault, having spent the last 25+ years in a service industry I know only too well the pressure that call handlers are under and are ' piggy in the middle ', IE they have customers one the one side expecting miracles, and managers on the other side expecting miracles, but do the managers / accountants provide the funds, training, backup and resources ? NOPE.
Regretfully in being the first line of contact with the customer you get all the flack! and in many instances you are the only person they can vent their frustration on.
Hope your problems go away, don't forget it's OK to sound rude now and then, in posting on here you have given us ' the other side of the coin '!
and I hope you keep posting.
Hope whatever you're doing now is better than Wanadon't!
Good luck.
Regards
1 Step
REPLYING TO:
"No i left wanadoo due to personal problems, I really didn't mean to sound so rude yesterday it is hard to explain to u guys that when i say we tried to help we really did... Granted some people don't but u must have spoken to one agent who u was pleased with."
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