I have have two mobile contracts and one broadband contract with orange. The two mobile contracts are on dolphin 35, although with VAT and extras they work out at an average of £46 and £65 per month.
The broadband is an extra £20 per month on top of that. So all told I'm paying orange £130 most months.
So when my £45 contract expired two months ago I thought I would hang on and ask for an upgrade when the HTC touch HD came out.
I rang the other day asking about an upgrade expecting to get one with little trouble, the upgrade to my TYTN 2 was free and painless.
I nearly fell off my chair when the rep told me it would cost me £200 to upgrade, no exceptions.
Not to be put off, I called back with a host of similar deals from O2, T-Mobile etc where the package was the same and the handset was free. I even mentioned the fones 4U deal where new customers to orange get the touch hd for free on dolphin 35. (the same package as I am on)
The retentions rep told me that I could have the handset free, but I would have to pay £200 for it today and I would be reimbursed the full amout on saturday by some method that he didn't seem to sure about.
I really would like this phone, but feel that as a loyal customer I should get the same deal as new customer, at the very least.
Also I'm not sure about this £200 reimbursment scheme. It feels like a trick to get hold of my cash then stick it to me.
If anyone has any ideas what's going on I would love to hear them
.
Basically I have completely forgotten to pay my phone bill.
But I cannot phone orange to actually pay it.
Whenever i ring the 150 or 07973100150 and then press the option to speak a agent i get the "sorry calls from this number are barred".
Does anyone know a way around this?
I dont have a home phone and i'm stuck at home with a broken leg so cant get to a phone box.
Is the problem that their phone doesn't know how to handle the Orange text messages that indicate that they have voicemail? I believe their phone is a Motorola Q9h.
Thanks,
Brian
Correct, it would appear to be a non-Orange handset
Is there anything that they can do to "teach" the phone how to handle this - or is this typical for non-Orange branded phones on the Orange network?
Is the problem that their phone doesn't know how to handle the Orange text messages that indicate that they have voicemail? I believe their phone is a Motorola Q9h.
Thanks,
Brian
Correct, it would appear to be a non-Orange handset
I'm attempting to help someone that is receiving strange text messages when they receive voicemail, and when they retrieve voicemail. When they receive a voice message the phone should display “You have one new voicemail” it does not do this what they receive is a strange text with:
_@.
Which they assume is suppose to activate the “you have new voicemail” flag
When they retrieve voicemail, they receive they receive the following:
@
Which in turn they assume should cancel the *”You have new voicemail” flag?
Is the problem that their phone doesn't know how to handle the Orange text messages that indicate that they have voicemail? I believe their phone is a Motorola Q9h.
Exactly the same problem here . I've been unable to get into my account on-line since April and have reported it numerous times . I've lost count of the number of times they've deleted my account and I've then re-registered only to get the same problem . Good luck !!
I have had a HomeMax package since March this year. From the beginning I tried to access my account on-line without success.
The log-in page refuses to accept my password, but if I choose to reset my "forgotten" password, when I enter the new one to log in, I get the same result. So I try to register as a new user but am told the phone number is already registered. In a loop!
I have made a succession of phone calls about this and the only sensible reason I have been given is that the problem has arisen because I had a contract with Orange earlier, left Orange but retained my number and have now returned to Orange, again porting my number back. This wonderful sensible person said he would delete the old account and in 24 hours I would be able to register as a new user. I couldn't!
I was so fed up by then that I opted for itemised billing and gave up for the time being. I really don't feel like restarting the process again, so I wonder if anyone has had a similar problem and can help me out?
I got my orange pay as you go phone about 2 weeks ago. I have been having an awfull time recieving and sometimes sending texts. I don't recieve anything all day then 6 at once. Which I know for a fact they were sent hours earlier!!
I still have my old contract fone with T-mobile, and i have sent messages to the new one, both phones are by me with full signal and they DONT go through.
My boyfriend tries to call me on it and gets put straight through to answer machine, the phone doesnt even always tell me i have a voice message.
Its driving me insane, I can't even call my answer fone to retrieve a voice mail from today as its not even connecting.
hey , just waiting for the new sim to come from orange, then will re register it with me old number, the woman on the phone was helpful. and the details i remembered was suffice to transfer over.
bye
Has anyone else noticed when you phone customers ervice reguarding your mobile account they ALLWAYS seem to be having problems with there systems aso sometimes when you try to log on to your account online it says that your account is already being managed ( this has been going on for over 5 weeks! and orange know about the problems) they are also having problems with orange email ( 1 message in inbox which says they are experincing technical difficulties and ask to contact customer serices) anyone else experiencing these problems:?:
Just tried to update my address details online in the "your account section" and I wanted to register a debit card to top up my credit.
I worked through the process, inputting the first line and postcode, followed by choosing the address. On the next screen I was then told "sorry but we are currently experiencing issues please try again later".
This was 6pm last night (Sun), I tried again first thing this morning and just now and both times I found the same problem.
Anyone else found this? How long have the problems been lasting/are they likely to last?
having got a new phone less than 2 weeks ago I am getting the same problem re the coverage and 'Emergency calls only' at home! I have contacted Trading Standards and they have advised me to write to Orange...but I cannot find their address.
Yes it is your choice to answer these emails - keeps your conscience clear! You need to have some therapy and see why you would want to do this. Have a nice day! Shame you never really understood what I was talking about - but rest assured one day you will!
