I wrote to Orange asking politely for help as my home signal on my mobile had deteriorated in the past months .I have been with Orange for 19 years.
In a month Ive had no reply except a phone call to say that where I live we are lucky to get any signal!!!Thanks Orange I will be looking at other Networks.
I can get a signal from France 21 miles across the Channel but not from the mast in the Village .5mile away.
You should be able to keep your Orange phone number using a PAC code if you are changing providers, e.g. Vodafone, Three etc.
However, as far as transferring it to another Orange phone using Carphone Warehouse or another high street mobile store, this may not be possible! You may be forced to go through Orange! However, Orange, T-Mobile and EE are all one company now, so maybe the same deal on Orange is available on T-Mobile - and as they use the same network, you should have a similar service...
You could also wait until your current Orange contract finishes. Tell them you want an iPhone upgrade and a good deal to match that seen at Carphone Warehouse else you will leave and go to Three - note Three have very good deals (especially with data allowances on the iPhone which is what you will be using most of the time - texts and now calls can all go through the data bundle so no pyaing for calls if you have unlimited data allowance) - and Three are BIG competition for Orange T-Mobile an EE! They will not want you to move!
And finally, transferring your contacts from HTC to iPhone... Well, hopefully somebody else can help you with that! I'm not sure. Search on the Carphone Warehouse website for that - they may have some instructions.
My current contract with Orange ends mid-Sept and I've looked into upgrading to an Iphone from my HTC.
The Orange site shows me my Iphone options, but I've found a couple of better deals elsewhere, one of them online, but still with Orange.
I'm not very technical so wondered:
How easy is it to transfer contacts from an HTC to an Iphone? Last time I changed phones they did this or me in the shop...but if I get an online deal I'll have to do it myself. Arghh!
Can I keep my Orange phone number and how do I go about this?? Do I phone Orange and tell them I'm still with them but through eg. Carphone Warehouse?? Some of the mobile phone websites with good deals say I can't keep the same number even though I'm staying with Orange as Orange won't transfer it...which seems odd as surely they want to keep me as a customer?!
And finally, what happens timewise...as in the day my current contract ends...I haven't heard anything from Orange about other deals or options...do they automatically put me on a different contract? Surely they need to let me know?!
my brother upgraded from s2 to s3 he has a severe signal problem, and as of yesterday i have a signal problem where i moved to, so both of us are looking for a signal boost solution. I will keep a look out on this thread to see what suggestions are given.
Orange... Back on Watchdog (along with Vodafone) charging for calls even though you cannot make the calls !!!
Residents in in rural Leicestershire have recently lost an Orange mobile phone mast resulting in the inability to make and receive texts and calls... They were told by Orange customer services that they could not cancel their contract without paying for the contract in full ! Apparently, according to Watchdog researchers, after speaking with Orange, this is not the case, Orange will allow you to cancel your contract without any penalty, however, you need to be pushy!
Appeared on BBC Watchdog this week, perhaps the largest mobile phone bill ever... From Orange...
Just joined this forum after seven months of trying to sort my signal problem out.
Current problem is occasionally, when getting connected with a call it sounds at both sending and receiving end the speech sounds like it is being made underwater. You stop the call and redial and it is ok. I live in the BB6 area near Blackburn, Lancs. Sound familiar?
As the Galaxy S2 is now out of stock from Orange which is a great shame as it was the best UMA handset available up tp a few months ago. The signal boost feature is absolutely priceless to anyone who lives in a poor signal area but its now only on the Blackberry 9320 any the Galaxy mini 2 this is crazy....so does anyone know of an app that actually works to solve this problem, Many Thanks
I wrote in December 2012 about my connection problem. Well, it's now Feb and I still have no connection for about 2 miles in any direction in the village where I live. However, I have managed to sort the problem out by myself. I am now with Giff-Gaff. Cheaper calls and texts and and a brilliant signal. Bye-bye Orange and hope we never meet again.
I haven't had an Orange signal on my Orange Rio where I live for 2 weeks. If i travel a mile in any direction I get a good signal, never had this problem since joining Orange in 1998. My wife has a Nokia also on Orange and is experiencing the same problem. Tried emailing Orange but their system has been down now for at least 2 weeks. Called them on my mobile when I moved out of area and was finally put through to a person who said he would call me back on the landline. Surprise surprise, he never did. If I can get the phone unlocked I'm going to Gifgaf on O2.
from the 20/11/12 my orange /ee signal went and after many phone calls to orange andbeing told different stories ive been told the mast have been turned off , surly if they dont fix this issue there in breach of contract ?????
is anyone else getting the same problem and how was it resolved ?????
I've been having a real problem with my phone for over a week now.
I get an intermittent signal or no signal.
I phoned Orange and they said it would be back up on 28th but I'm still waiting. I have no idea whether it's the signal, my phone or the sim it's very frustrating!
If I turn my phone off and on again I get a signal for a short while but then it dies on me.
If I send a text to myself I receive it but it stays in the outbox and eventually says it's failed! It does not go into the sent items.
So I have no idea really if anyone gets a text I send or not and people don't know if I have got a text from them! I've given up trying to read any emails. I have a Nokia E51 and there is credit on it.
Ordered and paid £109.99 for upgrade to iPhone 5 on Friday
So far I have neither received an email or text - upgraded on-line first thing Friday. Webpage gave me an order ref which doesn't work to track order.
Just been on the phone to Orange for 45 minutes. They told me the order has failed and it has happened a lot. At first they wanted to take payment again ("Er no, I'm not doing that, can I complain?"), then after a word with his manager, was told that emails are going out in the next couple of days telling people that 1) the order is on its way, or 2) tough, your going to have to order again and be put at the back of the, no doubt,very long queue. This was communicated to the managers at lunchtime today.
Hi. Since Monday 12th September we've had very intermittent coverage but have found manually forcing coverage to tmobile gets around the problem. The mast is located next to Norman Rodaway centre that seems to be the culprit. Anyone else experiencing the same or know when it's likely to be fixed?
I doubt very much Ornage Support are suddenly going to magic up a decent service. They will just try to "boost" your reception which they have tried to do with me. The issue would seem to be their infrastucture. No amount of boosting will cure this. I get appalling reception in the centre of London so I dread to think what it's like in more rural areas. My phone goes off the network at least 10 times an hour. It searches for the network, maybe finds it maybe not. I'm sick and tired of Orange not fullfilling their contarctural agreement and will be moving to O2 as soon as I can (November)
It's a real shame as Orange were a good company, the amalgamation with T-Mobile has ruined them.
So my signal at home suddenly drops from a consistent 5 bars to zero (1 if I am lucky) and the reason I eventually find out (thanks Orange CS for usual patronising, bullsh#t emails) is they have decommisioned the nearest cell and have no plans to replace it. I am in a country village so they have essentially cut us off.
Does anyone have any experience of this happening to them and complaining to Orange about it? Can they just do this when they like?
Imagine turning off a tv transmitter so a section of the country could no longet get tv signal, there would be uproar.
As a paying customer do I not have the right to expect the service I pay for not to be withdrawn?
Anyone know an email address for "head office" or chief exec etc?
Oh, and now I get the actual explanation from Orange (after the customary first fob-off email):
"I can advise that a mast in the immediate vicinity of your area was decommisioned on 30/06/11 and at present there are no plans to replace this mast".
I am flabbergasted! Why would they be making the signal worse in an area??
In the last couple of months a new mast has gone up approx 500 yards from the one they say is decommissioned. Coincidence? Surely they are transferring to this one? Do not all networks share the infrastructure these days? I have asked Orange these questions twice now (sigh!). Ignored the first time and so I really don't expect an answer sadly.
Oh, why do I bother with this incompetent bunch? (Actually, I know why it is because all the others are just as bad).
So I get an email from CS full of patronising phrases telling me "the quality of the signal can be affected by local conditions.
Some generally high quality areas can have areas of variable to nil coverage within them, which can be due to the local characteristics of the area. This means you may not be able to use your Orange phone on occasions, or the call quality may be affected".
Five bars consistently in my house for the last 5 years down to 0-1 bars consistently for the last 3 weeks is never going to be down to "local characteristics" is it???!!!
If only, if only, there were a section of their website showing cell problems, engineerings work etc we could all stop having to bother them with irate emails desperate for information.
Although there is a strong connection and everyone can make calls, 3G also showing, the mobile data service is NOT working at all in Salford near the University Of Salford. This has been happening for the last 3 days and is really annoying. It's affecting all IPhone users. Android seems to connect ok, however they are set up with a different APN and so the problem may lie there. Please help, it's really frustrating.
Can anyone from Orange confirm if there are engineering works at OX10? The cell is about quarter of a mile from my house so needless to say I always get 5 bars indoors. But for the last few weeks I am getting "Emergency Calls Only" on the phone.
I notice that a new cell mast has gone up a few hundred yards from the original one so maybe they are switching over between the two? (Unless it is a different carrier's mast but that would be pretty stupid!).
I mailed Orange last week but of course have had no answer.
Please, please, please Orange can you put a service status area on your website with links to engineering work details? I don't mind if there is a problem and you are working on it; not knowing, and not having any way of finding out is extremely annoying.