Of course the problem is we hang on to our original email addresses for continuity and sometimes pay the consequences.
I have kept my freeserve address for many years after I left wanadoo or whatever it was at the time, just logging on the payg whenever I needed to.
It says a lot about the inadequate state of <a href="http://obroadband.at/theside">Orange</a> customer service when a site like this is required to do what <a href="http://obroadband.at/theside">Orange</a> should be doing.
I am glad I left years ago and am now with BE (<a href="http://buy-broadband.at/theside">O2</a>) and generally getting a much superior service and speed. There are always a few issues with any ISP and in BE's case DNS problems but at least they have a good customer forum where their staff answer your complaints directly as well as a ticketing system.
Perhaps there is an ISP out there who could take over old or redundant email addresses and continue the service in an efficient way for a small charge...an opportunity for someone.
I'm in the process of migrating my mail service to (O2) - more of a nuisance to all those in my contacts - but also useful to clean up various online identities.
Like you I've stayed with my Freeserve account for so long but now seems like a good time to move - and in some way I'm sure Orange/Wanadoo/Freeserve will be grateful since I'm not paying for any other service. However I'm not sure my wife will be best pleased, she is way to busy with trying to run her business in these credit crunch times.
Hey ho, onwards and upwards!
I've posted on here before about my ongoing issues with Orange Home Max. I signed up in April, had a working VoIP line for about one week and have been battling with their offshore support desk in complete futility ever since. I tried emails and snail mail to their UK office, but nothing ever did any good. I then made two complaints to ISPA, which I initially thought were being ignored.
However, in November I finally received a letter from the Orange compliance department, offering to release me from my contract without penalty. I've subsequently spoken on the phone to the same person who wrote the letter, and I have to say he's been extremely helpful. I told him I wanted to accept that offer and he gave me my MAC code on the spot. He's also monitoring the progress of migrating me onto another provider, to make sure that nothing goes wrong.
If only Orange had customer service like this in their first line support dept, these forums wouldn't need to exist and we'd all be happy punters. Techie problems I can cope with, but not poor customer service.
Another ***.freeserve.co.uk account holder and on broadband with Orange for a few years as well (until they told me I had exceeded my Unliimited bandwidth and threatened to cut me off!)
Now happily with O2/Be but maintain my Freeserve account for emails for the usual reasons.
Up until last night as long as I dial in every few months I've been able to use the orange email servers via my Be Broadband account. At about 7.30pm that stopped and since then, although I can dial in to my account and mail behaves normally I can't reach the servers unless I am connecting from an Orange IP address.
It's still a new enough event that it may be an error at the mail server but it does look as if my accessing mail via another ISP is being actively blocked.
Is anyone else in the same situation?
Has there been a change to the T&C's at Orange that say this is happening?
My Max 5.5 Mbps connection is down to between 250 and 350K according to BT Speed Test. I've checked my Livebox from the master socket, all other equipment disconnected as suggested by Orange tech support. They told me a line check would be actioned. They now say my account details are incorrect!
My telelephone exchange code is SLSU
I've done a search for Orange outages, nothing found. Orange appear to have taken their broadband status page off their site, just wondered if this bears any significance?
Nothing else I can do. PPP fault, line fault, or outage, who knows?
Of course the problem is we hang on to our original email addresses for continuity and sometimes pay the consequences.
I have kept my freeserve address for many years after I left wanadoo or whatever it was at the time, just logging on the payg whenever I needed to.
It says a lot about the inadequate state of Orange customer service when a site like this is required to do what Orange should be doing.
I am glad I left years ago and am now with BE (O2) and generally getting a much superior service and speed. There are always a few issues with any ISP and in BE's case DNS problems but at least they have a good customer forum where their staff answer your complaints directly as well as a ticketing system.
Perhaps there is an ISP out there who could take over old or redundant email addresses and continue the service in an efficient way for a small charge...an opportunity for someone.
My Max 5.5 Mbps connection is down to between 250 and 350K according to BT Speed Test. I've checked my Livebox from the master socket, all other equipment disconnected as suggested by Orange tech support. They told me a line check would be actioned. They now say my account details are incorrect!
My telelephone exchange code is SLSU
I've done a search for Orange outages, nothing found. Orange appear to have taken their broadband status page off their site, just wondered if this bears any significance?
Nothing else I can do. PPP fault, line fault, or outage, who knows?
I am a very new member to this site but i have been a long time reader. I have just bought an Asus EEE PC 901 with built in Orange Mobile 3g Broadband.
I understand it is so new, but i think there should be a forum on here for this new product, as i am sure people will have problems with it, and im sure there are others not just me who will have bought one!
I hope this is the kind of feedback you are looking for
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 30.0
Attenuation (dB) : 49.0
Quote:
Connection mode : T1.413
Type : Fast
Noise margin (dB) : 18.8
Attenuation (dB) : 63.5
I can't understand why the Livebox is auto-selecting ANSI T1.413 instead of G.DMT but this might indicate a possible wiring fault between the main BT linebox and the upstairs extension.
_________________ "So this is my pledge to the British people:
I will not let you down."
Gordon Brown - 24/09/2007 (Labour Party Conference)
Yeah I've come to the conclusion that a 10m ethernet cable is going to have to be bought lol. Do you think when the Livebox is moved downstairs and plugged directly into the main socket, I would acheive rates closer to the 4000+kp/s attainable rate??
If so I would be more than happy as I've never had speeds even close to this
Thanks alot
Here are the full stats *WITH THE ROUTER UPSTAIRS ON EXTENSION*
ADSL firmware version : A2pBT009c1.d17d
Connection mode : T1.413
Type : Fast
Noise margin (dB) : 18.8
Attenuation (dB) : 63.5
Attainable download rate (kbps) : 2368
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 512 64
WAN IP address : 91.110.36.224
Gateway : 91.110.0.1
Primary DNS server : 193.36.79.101
Secondary DNS server : 193.36.79.100
try running this from a command prompt....tracert smtp.wanadoo.co.uk... you will see that it gets lost at a server in "paris". looks like the smtp server is down.
could be the same issue im having...not being able to send emails to my freeserve account....i wonder if Orange have DNS problems and are not telling anyone....can be!!!!
Is anyone else in the same situation?