Congestion occurs at peak times....say, 5pm to 11pm. Outside those approx. hours you shouldn't notice any effect.
So what did the BT speedtestet results indicate ?
_________________ "So this is my pledge to the British people:
I will not let you down."
Gordon Brown - 24/09/2007 (Labour Party Conference)
Gordon's favourite phrase, "We will do whatever it takes..."
hmm yeah doesn't look like your on a 24Meg profile with that noise margin and sync rate... otherwise you would be syncing much higher as you know.
You need to complain hard about it and if they tell you something that's incorrect don't be affraid of shutting them up and telling them what the real issue is. I've been through all the smoke and mirrors problem solving with them already.
I'm lucky that 3 days after emailing the exec. office I got a call from from them. They arrnaged a call from excalations and they sorted my speed out within 3 days.
Well Orange emailed back and asked me to run and record BT speed test results at three different periods of the day, morning, mid day and evenings, as well as supplying my router stats, which I did.
Their reply was that it was due to a capacity problem at the local exchange.
I then emailed back and asked what the next course of action would be, I.E contact BT and the responce was
"Unfortunately the issue is related to capacity at the exchange. Our system checks indicate that the performance problem is not in BT's network or the EU LAN/PC(your equipment). The issue is probably caused by congestion on the internet. What this means is that a high number of users are logging on to the BT exchange in your area. Unfortunately contacting BT wont resolve anything. We apolgise for any inconvienience caused."
Is it just me or does that basicly sum up a " Tough Sh#t!" responce?
I have recently bought a laptop using windows 7, i have connected to orange no probs,but did not use instalation disk.I use xbox live and i am getting error messages saying that i have a moderate nat setting, and this is stopping me talking to friends online.The installation disk does not work with windows 7 as i want to get to the configuration page of the router so i can check if the ports are open.Is there any way i can access the router config page without the instalation disk? Thanks for any help!
The router is a Siemens SE572 supplied by Orange. It is really basic and doesn't give any information about attainable rate. The line stats indicate that the performance should be much better. They are
ADSL Line
Status: Cable connected
Line mode: G.992.5 (ADSL2+)
Maximum line rate: 7666 kbps (downstream) / 1232 kbps (upstream)
Noise margin: 26 dB (downstream) / 4294965978 dB (upstream)
Line attenuation: 21 dB (downstream) / 8 dB (upstream)
Output power: 21 dBm (downstream) / 12 dBm (upstream)
I think MABR is the speed which your modem and the DSLAM agree is the maximum speed that can be obtained given your line conditions at a particular time. (Noise margin, attenuation, bit errors etc.)
The MSR is the rate that Orange say is the best your line can handle (whilst showing the best stability). I think this is arrived at after the 10 day stabilisation period after subscribing/changing packages.
There maybe a fault on your line as your line must have been capable of attaining more than 7.5Mb at some stage if Orange have given you a MSR of 16Mb.
What router are you using? Does it show a maximum rate or attainable rate in the router settings?
Before I get to the nitty gritty I'd just like to voice my thanks to BBK and the other 'resident experts' who post such valuable information and also for their comments on my problems. I'm on a (very) slow learning curve on this wireless router stuff etc.
Anyway more on my problems, I've been told that my profile is set at 24Mb, my maximum stable rate (MSR) is 16Mb but that my maximum attainable bit rate (MABR) is 7.5Mb - hence presumably my downloads of 6Mb.
Can anyone explain why MABR can be so much lower than MSR and also what conditions affect (restrict) MABR.
About 2 years ago, I was lied to on the phone by telemarketter working for Orange who put me on the 30 countries offer.
I received call advising I can change to 30 countries offer for cheaper, I abviously refused. A few weeks later, I received an offer stay on same package but because I was a valued customer I qualified for £1 cheaper for month, after receiving confirmation several time from the telemarketter and his manager that it will still include 100 Country (I call to Ecuador mainly), I accepted to pay £1 less per month.
3 months later I realised I had been switched to 30 countries offer. I had to call several time and insist to be put back on 100 countries offer (they were saying they appologize but their system do not allow to put anyone on 100 countries...)
I had £180 of call charges which I called several times about and they never reemboursed the money. Never call back when they promissed it, and one time offered to refund half the money to close the affair...
They also said on the phone that I will soon receive an email as all 100 countries offer will be ended - this was almost 2 years ago I'm still on it now after moving home twice too
So basically, never change anything on your package unless you have written confirmation that you will remain on the 100 countries
I work for Orange and if there is anything I can help with, please do not hesitate to drop me a mail.
If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
Sorry to read of your problems. I work for Orange and may be able to help.
If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
We are signed up to an 18 month Internet Everywhere contract with Orange. We have been unable to achieve a proper connection to 3G and have been forced to use GPRS Orange which is much slower than dial up. We continually lose the 3G connection and get constant error messages when trying to reconnect. We have spent hours on the phone with the Orange technical team who have been unable to fix the problem and are now putting it down to "the mast near our house has warning signals" but they don't know why and cannot tell us when this will be fixed. This has been going on since mid January and they won't allow us out of the contract because they say we have a connection even if it lasts for 10secs they will still not accept responsibility for the problem. We are paying £15 a month for the slowest connection ever. Has anyone any advice on what our options are?We are considering making contact with CISAS not sure if that will help though.
Finally my speed jumped to 2Meg last night and has jumped to 4Meg tonight with an 8db noise margin.
Interleaving is still set on the line though. Is it possible that the system will disable that over the next few days or so given a constant connection?
Thanks to everyone for the advice, has helped me no end getting this issue sorted!
Gee thanks Borednow! I think the DLM is just about the only Orange problem I've not had: my issue isn't speed which is consistent & as good as I can expect in this location with loads of repair joints on the underground phone lines; but simply that for weeks on end several times a year there's no service at all but just on Orange broadband although the quiet line test on the phone is consistently OK and the Livebox log shows its still connected to the exchange but not the internet. I've kept to the old up to 8 Meg service from 2007, on ADSL2+ since the national upgrade in May 2008, which I gather from another post has 1/2/4/8 Meg manually fixed profiles which from my experience seems right; only keep it going as its £15pm including second line and phone rental, I wouldn't pay more for any upgrade on the Orange wheezy service apart from being a waste of time with the local speeds.
Apart from the challenge of Orange just because I'm a masochist, I've thankfully my new fixed wireless connection which saves the day!! I've just never come across anyone who seems to have the recurrent problem I get between the phone exchange and the servers, if it's the HW or SW I'd expect it to be more general? Last time they were supposed to have done a lift and shift which even seems not to have improved matters.
I think you might be suffering from the new Orange DLM...symptoms seem the same.
You're on ADSL2+ aren't you ?
_________________ "So this is my pledge to the British people:
I will not let you down."
Gordon Brown - 24/09/2007 (Labour Party Conference)
Gordon's favourite phrase, "We will do whatever it takes..."
Although due to its unreliability I now keep Orange only as a back up broadband and for its landline phone service (which is OK), I'm back in the same 4 monthly cycle as over the last year.
Whilst the router remains connected to the exchange, every seven days (to the hour) overnight the DSLAM recycles the connection to the Orange servers, usually back up within 30 seconds* and not a problem, but WHY as I've never heard of anyone else having this issue. And then again predictably every 4 months it seems to get stuck and can't reconnect without some manual intervention, when Orange inevitably use every excuse until after a fortnights nagging they reluctantly send someone out to the exchange (Boreham - LLU) to presumably reset the DSLAM (I mean push it back in its hole!), after as I found to my cost on the last occasion they tried to reset remotely and the service status showed "rebuilding the connection" for a whole week!
*Last weeks reconnection took 2 minutes: possibly a sign of some SW or HW "starting to fail" (again) at the exchange?
Orange CS: any chance of a fix rather than sticking plaster this time? There's nothing wrong with the router or internal wiring, the SNM 9-10 att. 49 and a rock sold fixed 4Meg connection as long as the DSLAM can maintain a connection to the Orange server.
Del UK, I expect an apology for that outburst! It really has shocked me!
if the moderator is reading this thread, I suggest you contact Del UK and warn him over his behaviour.
I have worked exremely hard over the last few months finding things out from orange, helping other people out and passing messages on from orange. I like many others have suffered weeks and weeks of slow speeds. I have pushed orange to fix this problem with the DLM and your comments are unnecessary and uncalled for.
Back on topic:
I too have left my router off overnight and it reboots fine at 12.5 meg every day since I have done this. In fact I switch it off early evening, sometimes rebooting it just before I go to bed to catch up and no problems whatsover.
Sorry you are having problems. I can arrange for someone to contact you to check this out. Please drop me a mail at customer.services@orange.co.uk and I'll arrange this for you.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
I'm sorry he feels the calls are aggressive; this is certainly not our intention. If you can email the landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give your father-in-law a ring to discuss.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
For the last 2 nights I've powered down my router & so far no adverse effect on speed. Obviously I get slight variations but still syncing around 14.5meg.
I only complain, when there is something to complain about; that others still suffer with.....
I have my data......... that is all I need......
Del
Del.....your posts are becoming quite bizarre.....particularly the ones made during the night
_________________ "So this is my pledge to the British people:
I will not let you down."
Gordon Brown - 24/09/2007 (Labour Party Conference)
Gordon's favourite phrase, "We will do whatever it takes..."
I signed up for mobile broadband with Orange last Summer.
I had a 3GB / month usage policy. For 3 months I used approx 2 GB / month. In the 4th month they claim I have used over 11 GB!! And they have billed me heavily for exceeding my GB limit (£415.72!).
I then cancelled the broadband (it was a rolling monthly contract)
I have argued this bill with them over the past 5-6 months. They claim it is correct, of course! I have yet to pay this bill.
How are you getting along with your situation?
This may involve a tedious series of problem-solving exercises but it's the only way. If the timings are not convenient then wait until Satruday and Sunday. The problem certainly has all the signs of being REIN.
Disconnect the Sky box completely from mains power....pull the plug out....before 9am.
Also make sure the cable from the BT socket into the router and the ethernet cable from the router to the computer (if it's connected) do not run alongside any mains power cables.
If you have an AM/MW portable radio, tune it into 612KHz and place it near to the router before 9am.
Then get a cup of tea, sit down and watch Routerstats and listen for a noise on the radio at the same time as the SNRM drops.
_________________ "So this is my pledge to the British people:
I will not let you down."
Gordon Brown - 24/09/2007 (Labour Party Conference)
Gordon's favourite phrase, "We will do whatever it takes..."
Yes I have SKY but it is not connected to the phone line,could the sky box effect it if its not connected to phone??
I used the routerstats as you suggested and the graph showed 12-2 all through the night, completley staight line apart from one blip to 10db then back to 12-2. then at 9-17am disconnected again no blips just straight from 12.2 to zero. it stayed off till 14-05 and straight back up to 12-2 db with one quick drop to 2db at 17-30 and straight back up to 12.2db with no disconnection, The graph seems to run smoothly and completly straight with no eratic lines .It seems when I get disconnected its as if switches the signal just shuts off at the exchange.Is there any need to measure upstream noise, thats 30db.
Borednow wrote:
Have you got <a href="http://skytv.at/theside">Sky</a> ?
If your exchange has been WBC'd byBT then yes....otherwise if there was an LLU ISP in there...that's why I asked which exchange....what village/town are you ?
Quote:
If i check again tommorrow etc, what do you think my IP profile should be set at?
Not necessarily but run the BT speedtester every day to check progress. If it hasn't started to increase by Thursday then you should start shouting at Orange because sometimes BT don't react quickly to an ISP's instruction and may not have removed the cap even though Orange have instructed them.
_________________ "So this is my pledge to the British people:
I will not let you down."
Gordon Brown - 24/09/2007 (Labour Party Conference)
Gordon's favourite phrase, "We will do whatever it takes..."
