Ahh, on hold? Hmm. Most agents I know don't like putting customers on hold, we get bollocked for it they may be new starters as we're training a lot of people up (which means no waiting to get thro ...
We don't have a script per say, but we do have a series of checks we have to do, the best thing to say is "hello, my name is such and such, would you like my telephone number? Right, I have been ...