Hi everyone, I was wondering when LLU would be coming to my area and a Google search led me to this forum via The Register website. Having read all the problems I am starting to dread the day they switch me over. That’s because I have had problems every time they upgrade my connection so far. I have been with Freeserve since the earliest dial-up days and migrated to their 512mb broadband service with no problems. However, when it came to upgrading from 512Kb to 1Mb I was without service for a couple of weeks. Tales of the endless calls to technical support are depressingly familiar. Trying to resolve my problems was exacerbated by the fact I had a Netgear ADSL modem which is an instant turn-off with the support technicians save to tell me what the settings need to be. I remember endless line tests and it’s not our fault responses. Now the important thing about a Netgear ADSL modem (and probably other similar devices) is that they are automatically trying to establish the connection every 5 seconds or so 24 x 7. Suddenly one afternoon I was connected again and remained so for another year or so. Then came the time to upgrade from 1 to 2MB and yes exactly the same thing happened again and I was without broadband for about 2 weeks as I called Technical Support & BT line tests were conducted on several occasions. Again, because I had a “non-standard” installation i.e. not using their green-frog or equivalent modem, I found their support very lacking. By this time I had upgraded my Netgear equipment right up to the latest available (DG834GT) and I had learned a lot about it’s configuration and what you can see to diagnose the problem. Looking at the various lights on the device & the status displays I could see that I did indeed have a broadband signal. Looking at the connection attempts the problem became quite clear as every 5 seconds the error was showing CHAP AUTHENTICATION failure. I work with computers and networks so had a reasonable understanding that this was telling me my username/password combination was not being accepted. This was actually backed up by one of the BT line tests when the engineer said “The user is putting in the wrong username & password”. Well of course I was not knowingly doing anything of the sort because my username/password had not changed in the configuration settings. Anyway I duly tried inputting them again in the settings in lowercase, uppercase etc. and still no joy. Even telling the Technical Support person that my equipment indicated a username/password problem met with no progress because they simply didn’t understand what CHAP AUTHENTICATION meant. After 3 weeks of no 2Mb service I was idly toying (again) with the username in the Netgear configuration screens. My username was e.g. username.freeserve.co.uk@fs and as I typed it in I noticed from the autofill option that previously my username had been username.freeserve.co.uk@bb3.freeserve.co.uk. To be honest it was probably a mistake that meant I highlighted the old “bb3” entry and clicked SAVE. Instantly I was connected again and have remained so for nearly 12 months now and usually a speed test http://speedcheck.ispconnect.co.uk indicates 2MB or above. I phoned technical support, insisted that I should be put through to a team leader or someone who knew about their systems and told them what the problem had been all along. His reply was “Oh, it was a domain problem was it, that happens sometime”. I believe he said it was because the accounts do not replicate properly across all their widespread network equipment. I was too relieved to have my connection back to take the matter any further but reading many of these posts I do not see this type of problem being mentioned anywhere and wondered if the LLU problem could have a similar root cause? I’ll watch the unfolding debate with interest as my 8Mb migration draws ever closer.
Actually on some rare occasions when the line is upgraded/reprovided the domain can change, although they should have caught the problem after it came back as UN/PW related.
I beleive this is down to BT as usually they're the only ones who actually do the work.
your domain will change moving from normal service to LLU services. This is in fact because Wanadoo is running two networks at the same time. Try messing about with your usernames, take out the '@fs' bit at the end of ure username. It maywell work.
your domain will change moving from normal service to LLU services. This is in fact because Wanadoo is running two networks at the same time. Try messing about with your usernames, take out the '@fs' bit at the end of ure username. It maywell work.
For pretty much any ADSL broadband connection you require a domain.
@fs,
@btinernet,
etc.
Normally moving to LLU there is no change in domain, ususally it only changes when it needs to due to a problem.
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