Well I've left it a couple of days like I was told to by Orange.. Funnily enough there has been no miraculous improvement on my line..
Here are todays first batch of tests before I phone Orange..
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 250 kbps
DSL connection rate: 224 kbps(UP-STREAM) 544 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 215 kbps
Dunno why I'm showing up as being on cable and wireless..
I'm a little confused also by other peoples results they're posting..
Such as :
Rich172 wrote:
sorry got this worked out now - can anyone help with what I should be getting with these stats - my speed test @ www.speedtest.net is giving a constant ~ 500kbps even from my BT mastersocket, via my livebox
That looks similar to me but the downstream and attainable are way way higher?
Also :
tomtom wrote:
ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 5.9
Attenuation (dB) : 61.0
Attainable download rate (kbps) : 1920
ADSL status : Connected [0]
Tomtom has a much higher attenuation than me yet his attainables way higher again.. Also his noise margin is lower and I was under the impression that the the higher it was the better..
I'm probably being a bit thick but generally this whole process is leaving me feeling a bit like that..
Once again many thanks for the help in advance and those of you that're getting higher than a 16kbps speed on their downloads just bear in mind theres someone who's worse off than you..
Just spoke to another really useful guy on the technical line.. Spoke excellent english and understood exactly what I was going on about..
He said that the previous guy who dealt with my call had been trying to get my problem sorted and they had an engineer working on my line.. They took my mobile number as an extra contact number and promised an engineer would call me within 24 hours. He also promised that I would have at least 3 mb line if not higher within 24 hours..
These all seem pretty bold claims having read other peoples nightmare scenarios so I'm intriqued to see whats going to happen..
Will wait another 24 hours even though my speeds have dropped again..
Noise margins jumped up.. again too.. Whatever that means..
Those stats paint a horrible picture, it's looking just so unstable!
The margin is the amount of signal above the background noise. Normally the higher it is the better. However for ADSL think of margin as currency, the more you have to start with the higher speed you can buy on your line.
Attenuation is a bit like an exchange rate, the higher that is the less speed your margin can buy.
When the system detects disconnections, spikes of low sync, etc it has a number of options to try and stabilise things by itself.
There's the profile, thats like the money changer taking all the cash you give and only giving you upto a set limit. Any fluctuations or if you walk in with less means less chance of you walking out with less than that limit. If you walk out with less they drop it more so there's even less chance.
Interleaving is where you're prevented from changing all your money in hopes that you'll have enough left over incase something goes wrong.
It's not a perfect anology but it's close enough to get the main meaning.
From what I've seen of your connection I'd say there's definitely a real fault somewhere there. Hopefully it'll turn out to be something simple thats quick and easy for BT to fix.
I think I understand a little better now after that explanation..
I spoke to someone earlier on at Orange.. My line certainly hasn't improved and I had no contact from an engineer.. The person I spoke to told me that my line had been tested and should achieve 2.5meg and they know where the problem lies.. He asked me to make sure I didn't disconnect my livebox for 48 hours and to ring back in at the end of this period if I wasn't now achieving at least 2.5meg..
I had no idea that resetting my livebox would be affecting my line and like gadtetgaz I've reset mine loads of times over the last week to try and get a temporary raise in my figures..
I'm now going to sit back and leave it well alone for 48 hours but I really would like to get a BT wholesale engineer out and on the case rather than this so called engineer Orange have dealing with it..
Here are todays stats.. Thanks again elhana.. You rule..
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 224 kbps(UP-STREAM) 256 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 110 kbps
I had no idea that resetting my livebox would be affecting my line and like gadtetgaz I've reset mine loads of times over the last week to try and get a temporary raise in my figures..
Resetting can cause problems but in your case they're not that important. Your attainable figure is changing a lot. Thats a guide based on the stats, if that varys a lot then it means your connection is varying a lot, resetting doesn't do that. A fault however does!
Quote:
I'm now going to sit back and leave it well alone for 48 hours but I really would like to get a BT wholesale engineer out and on the case rather than this so called engineer Orange have dealing with it..
The engineer thing can get a bit confusing. Tech don't usually have any direct contact with the engineers so things about them can get a little misconstrued. You're on Max, the rates are varying, thats an issue between your livebox and the BT equipment at the exchange. Only BT engineers will deal with that, orange are just the middlemen trying to get things done between you and them.
Quote:
IP profile for your line is - 135 kbps
DSL connection rate: 224 kbps(UP-STREAM) 256 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 110 kbps
Nothing much has changed.. Still waiting out the 48 hours before I call Orange back and tell them nothing has changed again.. Just putting up my stats for today..
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 256 kbps(UP-STREAM) 192 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 116 kbps
Well.. The 48 hours was up so I gave Orange a call earlier on and I was somewhat suprised to get through to someone in England.. Which made a refreshing change..
The lady I spoke to was pleasant enough.. She didn't sound in a particularly great mood but I imagine working in an Orange call center would do that to you.. I know its not a job I'd fancy..
Anyway, I told her that I was calling back as arranged.. That it'd been 48 hours and my line was no better and I wanted to know what they were going to do about it..
She told me that there was nothing that could be done until the 10 day intitial period was up and as my installation was the 14th of April I would have to wait longer.. She wasn't sure if it was 10 days or 10 working days..
I said that the last 3 people I spoke to hadn't told me this and she said that at least one had noted on my file that they had told me.. Which is a lie..
I asked about the promises I had been made and she said that there was no record on my file but, if I had been promised, the person responsible was in no position to do so as the 10 days weren't up..
She also told me that there was a definite fault showing on the line and that was recorded on my file but still refused to do anything about it, saying that she could not escalate the call.. She said I need to call back after the 10 days and then they can report the fault to BT Wholesale.. Apparently if they put a fault in before the 10 days are up BT Wholesale will just reject it..
I asked why, with the fault showing on my line and the poor stats I'm getting, that I couldn't get passed onto BT Wholesale anyway.. I said it has nothing to do with the stabilisation of the line and at the end of the 10 days I'm never going to get the line speeds I've been promised.. She refused to budge though and insisted on the 10 days rule..
I tried to push her further on exactly when my 10 days would be up.. I find it hard to believe its working days because the internet doesn't stop for weekends.. (Well, unless you're with Orange..) Also there has been no mention of working days in any of the documentation I've read.. Any clarification anyone?
Although I really wanted to push a bit harder I felt she'd probably had enough of that and she was giving me as honest answers as she could going on what she knew.. This in mind I asked her what day she wanted me to call back on and to mark it on my file.. She told me to call back monday and she'd do everything she could to get my problems dealt with but she couldn't guarantee anything..
I left it at that for the moment and will call back on monday as asked..
My line that started as almost 1mb is stuck at 135 kbps now though so its not a happy wait for me..
Here are todays stats anyway.. I hope some of you are having more luck than I..
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 256 kbps(UP-STREAM) 192 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 92 kbps
Wow.. in the time its taken me to write this post my stats have changed.. Just went to get the livebox stats and they're reading as follows..
They were stuck on 106 for downstream and 256 for upstream all day..
I'll go and try another BT test now and see what it says..
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 224 kbps(UP-STREAM) 416 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 117 kbps
Hmm.. a little bit of improvement on the IP throughput but the line is still set to 135 kbps.. Wonder if it'll be stable enough to take it up to 512 by tmrw.. Fingers crossed I guess..
She also told me that there was a definite fault showing on the line and that was recorded on my file but still refused to do anything about it, saying that she could not escalate the call.. She said I need to call back after the 10 days and then they can report the fault to BT Wholesale.. Apparently if they put a fault in before the 10 days are up BT Wholesale will just reject it..
I asked why, with the fault showing on my line and the poor stats I'm getting, that I couldn't get passed onto BT Wholesale anyway.. I said it has nothing to do with the stabilisation of the line and at the end of the 10 days I'm never going to get the line speeds I've been promised.. She refused to budge though and insisted on the 10 days rule..
It's not something that they can budge on. If a speed fault is submitted within the 10 days it's automatically rejected by BTW.
Quote:
I tried to push her further on exactly when my 10 days would be up.. I find it hard to believe its working days because the internet doesn't stop for weekends.. (Well, unless you're with Orange..) Also there has been no mention of working days in any of the documentation I've read.. Any clarification anyone?
It's not working days. An automated system does all the work and it gets no days off, poor thing. Sounds like it should be up on the 24th although it may be worth waiting an extra 24 hours to make sure it's not a wasted call.
I guess I'll probably leave it till then or the day after.. Tempted to ring back on Monday as I was told but I think it'd probably just be an unecessary and frustrating call.. Will keep an eye on my speeds till then and work out nearer the time when to ring..
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 224 kbps(UP-STREAM) 416 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 111 kbps
Todays.. stats.. or possibly yesterdays really having looked at the time.. oh well, better late than never..
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 224 kbps(UP-STREAM) 224 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 109 kbps
You jinxed me elhana.. I had 608 for 2 and a bit days and then down to 544.. no 512 for me.. )
Tmrw evening or wednesday I phone them.. should probably wait till wednesday but damn I'm keen to get this sorted out.. its so slooooooow and skypes a nightmare at times..
Well.. Didn't get round to calling Orange today so I guess it'll have to be tomorrow.. Or today, depending on how you look at it.. *Yawn..*
My 10 days were up on the 24th so I should finally be able to get someone out to have a look at my line.. In theory.. Tomorrow we'll find out if I can actually manage this or not.. I really hope so because I'm getting a bit sick of it.. Its embarassing waiting 10 mins for a video on youtube to show my friends.. Or waiting for ebay to refresh.. etc..
Anyway.. here are todays stats..
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 256 kbps(UP-STREAM) 352 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 114 kbps
Well, I called Orange today as my 10 days are up and talked to a lovely girl in the Indian call center.. Again she dealt with me professionaly.. I fired straight in with the fact that I was phoning for the results of my linetest and that I'd already been through the basic tests.. I also told her I was calling up to get my account escalated to level 3 as there was a definite fault on the line.. She agreed and told me she was now able to escalate things as my 10 days was up.. We were talking the same language, although with different accents.. All was good..
She told me that I would have to wait 5 days for it to be fixed and if it wasn't fixed by then to call back.. I hope thats not another cop out.. I asked her why the previous guys I'd talked to had promised results last week while I was within my 10 days and she apologised profusely but refused to be lured into too much discussion about customer service issues.. She also couldn't tell me if I could get any compensation out of her.. She did however say that she didn't want to say anything that she wasn't positive was the truth.. She also told me that some of the people working there had been making false statements to customers and they'd all been talked to about it by the management.. Which sounds hopeful..
Anyway.. 5 days to wait and hopefully by the time they're up I will have a proper broadband service.. What're the odds I wonder..
Here are my stats for today..
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 256 kbps(UP-STREAM) 224 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 109 kbps
She told me that I would have to wait 5 days for it to be fixed and if it wasn't fixed by then to call back.. I hope thats not another cop out..
Hopefully shouldn't be. Depending on the details and results, if needed, someone from the faults team should call you about it.
Quote:
She also couldn't tell me if I could get any compensation out of her.
Well thats down to billing and not a direct tech issue. The usual process is once the problem is fixed, providing it was due to a fault and not the PC, wiring, setup, etc, then deal with compensation. Slow speeds can be argued both ways in terms of getting compensation or not but I expect you probably will be able to without too much hastle.
Quote:
Anyway.. 5 days to wait and hopefully by the time they're up I will have a proper broadband service.. What're the odds I wonder..
That all depends on what the test finds and what ends up being the root cause.
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