Or, imagine phoning your gas supplier and asking, "Why is the gas pressure so low that all my pilot lights keep going out ?"
Reply from the gas supplier, "There's only 2 places to see when a pressure reduction like that has been applied on connections. One in a system that's not normally used or checked very much and the other by going into a previous fault where it was reduced and spotting the note. The latter is actually the most annoying to get to as you literally have to manually check until you find a note saying that the connection was reduced."
Do Orange actually use written quality procedures and are they accredited by a recognised body ?
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