So just before Xmas my household rolled over on to Orange Max from BT's 8mb package.
For the first week I was getting just a shade over 4000 kb/s max download speed on Speet Test.net (twice the top rate I was getting with BT), torrents would happily chunter along at 200kB/s+ and direct file downloads absolutely flew.
However, less than a month on and I'm back down to barely over 2000 kb/s and torrents stutter along at 20-50 kB/s.
I've just got it in writing that I'm not violating my fair usage policy (I only download about 3 gb worth of files a month anyway) and that they don't throttle file sharing or torrent traffic.
Any ideas why I've experienced this performance drop? Anyone else have a similar thing? Is it worth the hassle of ringing them to report it or will it just be hours or my life wasted listening to someone read a script off their screen?
And a bit more tricky, your router stats. On a livebox goto http://192.168.1.1 and login with username admin password admin. Goto System Information and its the bits with the red marks:
My ping is normally 150+ btw, with BT it was around 45 tops on speed test and only 15 in games, (eg Counterstrike:Source).
My livebox firmware is a different model to yours so the info is presented slightly differently. I can't find "type" anywhere so I've included the lot for you here.
Thanks in advance for the brilliant pearls of wisdom you are no doubt about to bestow upon me.
Beaten to it. But the router stats are important to try and ascertain the problem. With such a low noise margin I wouldn't be surprised if it kept dropping the connection. (which could be why its been switched to interleave)
You could try changing the filter and unplugging phones as well as making sure its in the master socket. (and ideally in the master 'master' behind the front cover if you have a later type master socket).
I can't tell you if it's the master socket or not as it's not my house, I'll have to wait until tomorrow to glean that particular titbit.
As far as dropping connections - the old BT line would drop after a few hours of downloading torrents or streaming video, anything that involved a lot of connections, but when our router blew up and they sent us the next model up for the RMA the problem went away, so I always assumed that was the router.
Since we've had this Orange line it has dropped 4 or 5 times the same way, but only when we've had 4 or 5 devices connected on the wifi.
Anyway, I'll check the sockets tomorrow and get back.
Hello again, after asking around everyone, no one knows where the master socket is but we think it's in the ground floor lounge (the router is currently plugged in to a splitter in a socket in the 1st floor office).
Unfortunately the use of the splitter and the positioning of the router are non-negotiable as we don't have a wireless adapators for the equipment in the office at the moment. However it is something I try and sort out as soon as possible.
Meanwhile, our connection completely failed last night and after 45 minutes on the phone to india they still had no idea what was going on. I was asleep then but today I managed to get it working again. Orange said they would ring back today to finish sorting out the problem, is it worth mentioning any of the stuff about not receiving the adsl2+ standard or the amount of noise on the line? Or will that stuff be sorted if I change the sockets I use?
p.s. last night they apparently mentioned that they were capping our connection already.
This is after I contacted them expressly vis a vis my usage limits and they REFUSED to answer me, TWICE. The best I could get out of them was that only a handful of users would ever reach the limit, and that we would receive a warning letter before action was taken.
No letter has been received, although they say they sent an email, which has also not been received.
Now we use the internet a lot in this household, but it's not like our machines are sat running 24/7 on bit torrent, in fact our downloading is relatively quite small, it's mainly surfing and video watching.
If what we use as a family of 6 is comparitively "unfair" then I think that's an issue for trading standards to debate.
You're on BT's Ipstream Max.....this isn't ADSL2+ which only Orange LLU provides.
Run www.speedtester.BT.com and post the results from there, this will show your IP Profile.
Looking at your router stats the downstream SNR of 7.9dB is OK, normal for Max is 6dB on a good line but with interleave on it looks like there's been a noise incident at some time to warrant the interleave setting.
Best way to identify the main BT linebox is check outside the property, find where the incoming cable enters and follow it on the inside wall to the first junction.
Unless you can plug into the main linebox and get stats from there then you will be unable to completely eliminate the internal cabling as a source of any problems.
Hi there, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your contact details and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
Your DSL connection rate: 4832 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3500 kbps
Actual IP throughput achieved during the test was - 2232 kbps
I decided I'd still go ahead and try moving the box, so I did. Here are the stats:
I don't know if it's worth noting that when I looked at them immediately before and after making the change, the downstream noise margin was 114 before and only 63 after.
Anyway, I'll send this all off to this helpful chap from Orange who has just popped up and report back with any progress.
Hi there, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your contact details and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
Kind regards,
Jonathan
Orange Response Team
Hey guy, I e-mailed you as requested but it got bounced back.
The original message was received at Wed, 25 Feb 2009 23:05:51 GMT
from dumbledore.orange.co.uk [193.35.135.134]
----- The following addresses had permanent fatal errors -----
<customer.services@orange.co.uk>
(reason: 451 4.4.1 reply: read error from dcr4e1b5.orange.co.uk.)
----- Transcript of session follows -----
<customer.services@orange.co.uk>... Deferred: Connection timed out with dcr4e1b5.orange.co.uk.
Message could not be delivered for 5 days
Message will be deleted from queue
this is so much of a complaint so wasnt sure where else to put this but only started getting these speeds when i changed over the extension lead i was using, to a cat5e cable wired into the BT box before wasnt getting above 1300kbps cost about £13 for all the bits and 20 min to set up i would highly recommend it, havent had much of a bad service from Orange as long as you dont need customer support (if you can call it that )
Your DSL connection rate:
6528 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5500 kbps
Actual IP throughput achieved during the test was - 4061 kbps
Hey guys, just thought I'd update you on where I got with Orange.
Shortly after my last post on here someone from Orange did arrange to call me, and at a time that was convenient to me, which in my opinion was excellent customer care.
Unfortunately when we got down to chatting about the issue (which was how I got 4mbs the first week of my contract but now get around 1mbs) the person I was speaking to could only offer two reasons:
1) That the wiring in my house was bad.
2) That my house is too far from the exchange.
I pointed out to the man on the phone that I had neither rewired my house nor moved it further from the exchange, and asked him to think harder. The next thing he said was that if they (as in Orange) add too many people on one exchange then the performance will suffer. I asked him if it mattered to Orange that they were sacrificing service quality for market share and he just repeated the same line, because, you know, he's just reading a script.
Apparently my local area doesn't have the equipment in the exchange or underground or at the end of the rainbow to handle the amount of subscribers ISPs want to sign up. They all blame each other and BT for this like 6 year olds around a smashed fish tank. Whatever, they all sound like a**holes to me because they charge me the same as someone getting UP TO 8MBS yet these last two weeks I've averaged LESS THAN 1MBS.
A token discount? Even an apology? Nope. There are more important things in life than an internet connection but from a professional point of view it';s just yet another great british rip off. I hope the rest of you have more success.
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