I have had an Orange.net account for about 10 years and touch wood I've not had a huge amount of problem with it as long as I don't mind spam.
On Tuesday evening (18th May) my account stopped working. This is a list of the ways I CANNOT connect:
Through the imap server using MAC mail on 2 computers (timed out port 143)
Through the pop server using MAC mail on 2 computers (timed out 110)
Through Mail2Web (server stops responding)
Through pop or imap servers on my phone (timeout after around 10 minutes of trying)
Through webmail (white screen and browser persistently refreshing)
Via telnet (too many failed responses)
Had to call 150 today (because I can't seem to find contact details for a multimedia department any more) to be told that this has been affecting everyone since last night. It hasn't - I know 2 people that can log on without any problem, I was told that this had a "priority 1" tech support call against it (against the general problem "everyone" has) and that should mean a quick resolution but I could call back after the weekend if I liked.
I know the mailbox is still working because mail is not returned when I e-mail it and I can telnet to the pop server without a problem.
That's the number I was trying to remember. Cheers for that.
Somehow doesn't ring true that some users can still access their accounts despite a "global problem". Perhaps they're trying to calm us down with a feeling of solidarity.
I have the same problem. My Orange.net stopped working on 19th May 2010. I have been using it for years (6+), it’s a very important email address for me. I can’t log into at all, either via the Orange website or POP server. I have the message that the ‘authentication has failed and to check my log in details’, but these have not changed for years. I have sent an email to the Orange.net account from another address and it has been returned. My wife has an Orange.net account and it is still active. She never used her account, but mine was used daily. We were both on Orange contract phones, but I went PAYG 2 years ago. She is still on contract. It looks like Orange may be getting rid of free email accounts form PAYG?
I phoned customer service and they said no errors were reported on the servers. They reset my password, but this hasn’t helped. As usual, there is no definite person from Orange to help. It looks like I will have to stop using the account, and inform my contacts of a new email address. They could have sent us some notice!!
If you get this working please relpy to this thread.
I have the same problem. My <a href="http://www.maccodes.co.uk" target="MAC">Orange</a>.net stopped working on 19th May 2010. I have been using it for years (6+), it’s a very important email address for me. I can’t log into at all, either via the <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> website or POP server. I have the message that the ‘authentication has failed and to check my log in details’, but these have not changed for years. I have sent an email to the <a href="http://www.maccodes.co.uk" target="MAC">Orange</a>.net account from another address and it has been returned. My wife has an <a href="http://www.maccodes.co.uk" target="MAC">Orange</a>.net account and it is still active. She never used her account, but mine was used daily. We were both on <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> contract phones, but I went PAYG 2 years ago. She is still on contract. It looks like <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> may be getting rid of free email accounts form PAYG?
I phoned customer service and they said no errors were reported on the servers. They reset my password, but this hasn’t helped. As usual, there is no definite person from <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> to help. It looks like I will have to stop using the account, and inform my contacts of a new email address. They could have sent us some notice!!
If you get this working please relpy to this thread.
skanna
I have had the same thing. We are on the 8 meg (allegedly) connection and have had no problems with the broadband connection. I only use it for general browsing / emails etc, and don't watch TV or films etc on the computer. So there is no volume of usage issue as far as I am aware.
I am a PAYM customer and like you have had the Orange.net email address for a considerable time. Up until last week (19th approx) I had no problems until for some unknown reason it rejected the password. Now I have not changed any settings / passwords / anything else for that matter, but after a while I managed to get logged in using outlook. I can send mail from that account with no problems, but I am not getting any replies or any other emails from anyone else. I cant log into the website version of the email account, and I when I use my mobile, I only get 2 emails from rightmove dated the 19/05/10.
My wife is also PAYM with iphone and her email seems to be OK on the iphone / web throughout. She does not use the pop3 type outlook package for email.
I have spoken to Orange (Saturday) and I was told that there is a problem with their system that they have been working on for a few days now.... When asked why they couldn't publish that information on their website, the CS assistant said that it was a good idea... NS sherlock!! They have been advised not to refer any further technical queries of a similar nature to the geeks as they are already working on this known problem...
I just hope some of the Orange bosses read this forum and heed some of the sentiment and frustration of their customers.
I have tried my emails today and they are still not working.
I am getting very close to MAC Code time, but then again as it is part of a mobile package where I don't actually pay anything for the broadband, I am sure that is what they want.
Not been able to logon to Orange.net account via webmail since Wednesday.
Can't retrieve messages via POP on PC.
It will take me to an inbox if I try via my mobile, but the last email it displays is one from Wednesday - and I know I've had emails since then.
Sent two customer support calls via the website over the weekend, followed by an email from my work address this morning to the techie address (copied to Exec Office). Absolutely no response.
Absolutely no messages on the Orange website anywhere just out of courtesy to let people know that some people's email might not be working properly.
Finally caved in and rang techie support earlier. Said that I was aware of others via this forum facing the same problem, and that there were various reports of it being a 'global problem with Orange', or that some accounts had been locked due to some internal Orange problem.
Said that he needed to send an update to my mobile phone - and when I had received it to turn off phone, remove sim and battery, and turn back on again.
Said that he needed to send an update to my mobile phone - and when I had received it to turn off phone, remove sim and battery, and turn back on again.
Does this even sound remotely right?
Sounds like they are making it up as they go along.... I tried that but it made no difference. I was not the slightest bit surprised because in reality the email on pop3 should not be affected by mobile phone updates...
Apparently, it's a 'global problem' related to possible spamming with accounts and they're not entirely sure what the issue is currently. Was given an estimate earlier that it will be sorted in next 2 days but that it is being investigated still.
The most frustrating thing is that there seems to be little knowledge or information sharing even within Orange, let alone with customers. It means it can take ages over the phone to get a proper diagnosis of the problem.
At least I only use my Orange.net account for personal use, but 7 days is still a long time to be left without any email.
We are aware of an issue affecting certain customers Orange.net email accounts, this is being investigated by our support team. I understand the inconvenience this is causing and we are doing everything we can to resolve the problem.
I will post any further updates on this thread as soon as we have them.
Thank you Andy. I really wish that all the Orange support people I have spoken to could be as plain speaking as you.
I have wasted so much time over the last 8 days in trying to get an answer to this problem, but have been treated like ..... well, not as any customer should be, let's put it that way.
I am very frustrated with the situation now though, and am worried that I will have lost a huge amount of information.
Hi all
Had the same problem also since last Tuesday, had a reply earlier from Johnathan from the response team who has posted on the subject above, he goes on to say that the problem has been escalated to their engineers, still no word on resolution of the problem though!! I,ve been using this as my main account for at least 5 years now and it is a real pain not having it. heres hoping its sorted ASAP!!!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum