Hi guys, am hoping you clever people can help me move my case forward.
In April, Orange moved me to retention Broadband Plus, up to 8Mbs, 2MB limit with Livebox and free offpeak Talk service for permanent £9.99/month and new 6 month contract, from fixed 512Kbs, as alternative to me walking away with MAC! Am still waiting for specification of retention BroadbandPlus by snailmail from UK head office??
My exchange is ADSLMax enabled, however I'm convinced that I am still on fixed 512Kbs service. Have made frequent calls to Orange SC to make sure I'm on Max service, only to be told that others in my area have the same problem (not defined) and that it will be sorted in a few days, but nothing ever changes. Orange LLU is not active on my exchange (Narborough, Norfolk)
The 576/288 DS/US sync speeds have never varied. The Noise margin normally starts around 12dB with ADSL attainable always in excess of that required for a 1 Mb sync (high 1100s to mid 1200s). Over a period of 3-4 days the noise margin reduces to about 6 dB with the attainable and sync speeds remaining rock steady.
I'm not expecting miracles for sync speed as am some distance from exchange, but feel 1Mbs should be possible (using various prediction routines).
How can I confirm if I am / am not on ADSLMax service and what do I have to do to get SC to do something if I'm not on Max service.
Very frustrated as 6 months is nearly up and would dearly like to get it sorted in preference to signing up yet another pig in a poke deal.
Upstream of 288 is llu not adsl max.And attenuation of 63 that is a very long line to be getting much try this test ,most likely to be on half meg to keep the line stable.
ADSL fixed services also have upstream of 288. As poster stated that their exchange is not LLU'd then it must be ADSL fixed half meg service. Unless, of course the poster is wrong and their is a LLU presence. But unlikely by their location.
bigal
Unless you can get your noise up your pretty much stumped at your current downstream rate. Given you are only on half meg that noise is pretty bad. With this limited bandwidth I would have expected the noise to be somewhat better. Try removing the lower half of your master socket and plugging router without filter into test socket. Test socket is part remianing on wall when you remove cover. This will pretty much check if you have an internal problem creating unecessary noise. If you can improve the noise figure then the attainable should go up but I think the best you will get in any event will be 1 meg fixed or 2meg fixed at best.
wiring checks done in April and no bell wires or extensions wired in - am original owner of house and BT connection, so no hidden ghosts there.
Noise margin was always solid at 10 - 12dB until I last asked CS to check if service was on ADSLMax as promised (about a month ago). A few days after that call the noise margin reduced to circa 6dB over a few days.
If I force multiple resyncs I can re-connect with 10-12 dB noise margin without the possible max resync figure degrading. The noise margin then decreases again over a few days.
It seems to be 1/2 as expected from ADSLMax, but without the last magical step of syncing higher than 576.
noise margin now back up and adsl attainable still 1248. If I don't touch anything these stats will stay solid for days on end.
If I do rapid resynch by validating username/password on livebox, the noise margin will slowly head towards 6dB again. Weird or what??
Get almost identical stats from ZoomX3 modem and original Freeserve frog USB modem, so not a modem issue. Have selected adsl filter for best noise margin out of about a dozen!
It's going to be a non-Max IPStream connection. Upstream would be higher for Max and for LLU the downstream if capped at 1/2 meg would be the familiar 608kbps. So that leaves plain IPStream.
Try asking they check if there are any line orders for IPStream Max, if they don't think so or aren't sure ask them to check with Specialist Provisions.
CS stated today that last BT line test on 18/07/07 showed fault at exchange common to all local users which was limiting speed. Another line test ordered today which should help to resolve all the individual effected lines. Have learnt not to hold breath while waiting 24-48hrs for improvements as injurious to health!
Didn't, couldn't, wouldn't answer query re line orders for ipstreamMax or specialist provisions.
Agent was polite, courteous and apologetic (as ever), however did say he had marked account for non-delivery of expected service vis a vis payments. Hope that results in repayment and not double billing.
Agent was polite, courteous and apologetic (as ever), however did say he had marked account for non-delivery of expected service vis a vis payments. Hope that results in repayment and not double billing.
Will report back in 24 hours.
For me, I should be getting my next month free - i.e. no direct debit. I did make sure this was a free month and not an extension to my contract
As for the retention "letter", mine came by email when I agreed to take them up instead of taking the MAC
CS confirmed that BT linetest reported fault - didn't / wouldn't say what fault is or timescale to remedy.
CS confirmed account set for IPStreamMax service. I believe that switch from 512Kb option1 to IPStreamMax hasn't taken place at exchange.
KB165 was then mentioned, so knew end of meaningful conversation had arrived.
BT Speedtest shows less information than those reported in other posts eg indicative max speeds or IP Profile also no request for username / password. My BT speed results:-
The speed test has completed on test server test.speedtester.BT.com for user xxxxxxxxxxx and you have downloaded a 1.7Mb file at a speed of
477 kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second.
Your IP address is xxxxxxxxxxx, your browser is reported as being Mozilla 5.0 and is running on Windows XP.
BT would regard the speed ranges shown below as normal service:
For 250kbps End Users speeds between 50 - 250kbps.
For 500kbps End Users speeds between 100 - 500kbps.
For 1000kbps End Users speeds between 200 - 1000kbps.
For 2000kbps End Users speeds between 400 - 2000kbps.
You may now disconnect from the speed test account (click 'disconnect' in your internet connection window) and if you wish to regain normal access to the internet please re-connect to your ISP using your usual username and password.
Please note that test results may vary according to varying traffic in the network. If you continue to experience slower throughput when logged in to your ISP, this may be due to a slow internet site or high traffic levels beyond the BT Wholesale Network. Please report this situation to your ISP's helpdesk.
Does this tell me anything?
Had 1st resync this morning since original posting - higher noise margin and attainable sync, but still no hint of better sync - stats now:-
Have Orange had 10 days to sort your problem out, otherwise you will get this sort of response back
In order to use ISPA you must first have told your company that you have a
dispute with them and have been through their internal complaints procedure.
Orange have 10 working days trying to resolve your complaint. According to
Orange this time period has not been exhausted. Once you have not received a
satisfactory solution from the company, you can complain to ISPA.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum