About 2 months ago I wrote to Orange to close my account. I went thru their procedures exactly and they released a MAC code and BT eventually configured a new broadband connection for me and I statred to use it. Naively, I destroyed ALL of the paperwork - the letters I wrote to them and the letters they write to me. I had assumed that that was the end of it. I don't even have my old Orange account number.
Looking closely at my Bank Account I see that they are still taking money from my credit card account. Isn't this theft? I am speechless with rage. I did absolutley everything that I had been told to do.
I rang the number that was written on my Bank Account and it turned out to be the Dial Up Support number. As other posters have noted when you have a Broadband account closed it reverts to Dial Up. Dial Up Support put me through to Broadband Support. Broadband Support said that this was all BT's fault because they had no told Orange when migrated the broadband connection. In fact the Orange connection vanished about 5 days before the BT connection was established. This timed it exactly to coincide with my monthly payment date. How clever, I thought.
Orange Broadband Support said that they couldn't help me because BT was shut at weekends and I would have to ring back, at my expense of course, so that they could get confirmation that the connection had been changed. I really do not want to phone Orange again, only to be told that BT are 'busy' or something. I just want them to stop stealing my money.
How can I stop them taking money out of my account? Any advice appreciated.
Contact the credit card company, explain the position and request that they refund you with the payments. It's down to the credit card company to then resolve it with Orange.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
This is an example of why recurring credit card transactions are a nightmare.
Unfortunately it's up to the customer to sort it out with the company as it says here
http://news.bbc.co.uk/1/hi/pro...050223.stm "And, like it or not, the onus is on the customer to cancel."
I know that article is old, but Working Lunch do mention this quite a lot
Thanks for your replies. Sweeperdog when you say that it's up to me to cancel - I have cancelled. I wrote to both my credit card company and to Orange to say that I wanted the account closed. I received a letter back from Orange Customer Services saying that they were sorry that I was leaving!!!
Once I was connected to BT I threw away all the letters as I believed that it had been dealt with. Now I can't prove that I ever wrote to Orange or anybody else.
When you say that I have to sort it out with the company, which company do you mean? The credit card company or Orange?
Orange say that this is BT's fault for not informing them that the connection had changed. Sounds like a scam to me.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
127.0.0.1 wrote:
As I said, I was wanting to help folk here, but quite frankly, with you steve, (I've already been informed to ignore your childish antics by the 'big guy' on this site), this isn't a place I want to be when you behave that way to people offering genuine help.
I don't have to take your crap, and, you're only spoiling it for the people who really do want the help that can be offered. So as above, you can blame steve, when people post on here to HELP, but he takes the plss and they just decide it's not worth the hassle.
Well done steve.
What?
_________________ ex Freeserve/Wanadoo/Orange Blog
Thanks very much to everyone for the helpful remarks especially 127.0.0.1. However I can't see any harm in asking what SPT stands for. Seems you're being a tad sensitive my friend.
This system for leaving one ISP and joining another has theoretically been improved by the introduction of MAC codes. Further changes need to be made if it is possible for one part of the company to wave goodbye to a customer while another part digs in and keeps charging the customer. No sense in it.
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