I've been with Wanadoo for the last 12-15 months and had no probs with the 2Mb ADSL & Speedtouch 330 modem.
I installed the modem & software on to a new PC and tried to connect but kept getting the error that the server was not responding.
I've checked all the settings & they are identical to my old PC.
Out of desparation I rang the customer support line last night to be told that the girl I spoke to didn't deal with the Speedtouch h/w. I waited 10 minutes on hold while she tried to get hold of someone and came back with the recommendation I leave the PC & modem off for 24 hours whilst "the server synchoizes".
Apparantly this will sort the situation (or so I was told) and if not to ring back later today.
Are they just pulling my plonker, or is this real?
Any ideas, solutions, work arounds etc. gratefully received....
Hmm that probably won't help unless it happens to be a local outage.
What lights does the modem have and did it connect ok?
When the PC boots up both lights are solid green. It then changes to a red light on the USB LED when the Speedtouch connection program verifies the username & password and then goes back to solid green.
[quote="ajdarley"][quote="Elhana"]The USB light shouldn't go red but if it verifys and shows connected then it is working.
If you put the following into your browser does it bring up a page?
212.58.224.116
--Put the IP address in the browser but it came up with page not found after having tried to connect.
Spoke to tech support last night. They did a line check which has come back with a fault -It might be me being paranoid, but the connection works on the same line, with the same modem, with the same settings on an older, slower PC. So how can there be a fault with the line?????
Guess I'll have to wait 48hrs for the "fault" to be fixed.
One thought did occur to me -the old PC is a Dell PentiumIII where as the new one is an AthlonXP chipset --would the motherboard/cpu config be affecting this?
When they say they found a fault what they mean is a "possible fault". Just because the test system trips a couple of alarms doesn't mean there is a problem, just there may be.
Anyway yeah I'd agree with you, another PC working fine suggests it's something to do with that system, most likely software related.
Few things I'd suggest, disable any firewall software to make sure it's not interfering, connect then run a ping test on the above address and see if you get any replys.
Start > Run > Enter "cmd" or "command"
Type "ping 212.58.224.116"
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