Hello all. I'm connecting my Orange home broadband using the Orange livebox. Until recently, I was getting download speed of around 1.5mbps, but recently, it's dropped to 350kbps. The strange thing is, is that if I use a broadband speed checker site, It responses with 2520kpbs download speed. It doesn't seem to matter what I use to download (Internet Explorer, FTP, Steam), they all max out at 350kbps.
This is happening to all computers on my network, wired or unwired. Does anyone know why this may be happening, and what I can do about it?
Ah, thanks for that. At least the numbers now make sense.
However, there's still the problem of why my speed has dropped from 1.5mpbs to 320kBps. Speaking to Orange support, they said that my local exchange was upgraded to fibre-optic at about the same time my speed dropped. Could this be related? I thought the speed would go up as a result of this if anything!
Borednow wrote:
Like many others you are getting your "bits" and "Bytes" confused.
Your throughput speed off the speed test sites is usually in bits.
Hi there. Yes, I did receive an email from them 2 weeks before it slowed down, saying they were making "improvements to the line".
I can access the speetester.BT.com website, although I don't know if I was on an LLU or not. Either way, my speed has slowed down considerably. Would a different router perhaps solve the problem?
Borednow wrote:
Have you recently received an email from 0range saying something like we're making improvements/upgrading your connection etc etc ?
Were you on a LLU connection ?
If yes, can you now access www.speedtester.<a href="http://www.awin1.com/awclick.php?mid=3041&id=76445">BT</a>.com ?
If so then they've moved you across from LLU to <a href="http://www.awin1.com/awclick.php?mid=3041&id=76445">BT</a>.
Hi again. Thanks for your help with this. I checked the local exchange on the link you sent me, and here's the broadband bits:
Broadband availability overview
ADSL: Yes
SDSL: Yes
LLU services: Yes
Cable: Yes
Wireless: No
BT Wholesale information
ADSL status: Enabled as of 31/03/2000
ADSL Max status: Enabled as of 31/03/2006
SDSL status: Enabled as of 30/07/2004
21CN WBC status: Enabled
FTTC status: Available in some areas
Here's also the info from the BT speedtester site:
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
3193 Kbps
0 Kbps 4000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3193 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :3523 Kbps(DOWN-STREAM), 447 Kbps(UP-STREAM)
IP Profile for your line is - 3107 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.91:22.28:60.81 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
>Upload speed achieved during the test was - 363 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 447 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.
My 'improving the service' email came on the 1st April and broadband download reliability has got worse ever since. I've had a lot of conversations with Orange but little action Strangely the upload speed never changes, despite download fluctuating randomly between 1.6 and zero.
In the Livebox system info ADSL data downstream rate is consistently around 2400 and upstream stays at around 740.
Is this a similar problem to yours?
Hi there. Yes it sounds similar, although my download speed doesn't fluctuate as much as yours (around 320-350 kpbs).
Orange has sent me a replacement router, which I have just configured, but unsurprisingly this has not fixed the problem. I will be back onto them next week!
pwhitfield wrote:
My 'improving the service' email came on the 1st April and broadband download reliability has got worse ever since. I've had a lot of conversations with <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> but little action Strangely the upload speed never changes, despite download fluctuating randomly between 1.6 and zero.
In the Livebox system info ADSL data downstream rate is consistently around 2400 and upstream stays at around 740.
Is this a similar problem to yours?
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
