And do any of the Orange staff who inhabit this forum have any idea whether this issue is known and being progressed? The dearth of info is deafening
There's always been problems like this with the talk service. Part of the issue is that it's dealt with by what could be considered 3rd level or higher. Essencially once it goes to them we don't normally hear much about it until they note it's been either fixed or something else like replacing the livebox is being done to fix it.
Last night I re-initialised the firmware on my Livebox using the version contained on the CD-ROM. This 'disabled' the 'Phone over ADSL' service and removed the allocated phone number from the boxes memory.
Upon reconnection the box remained in the 'disabled' state.
I then went into the online Members Centre (which was still showing my service as 'Active') and selected the new 'Change your phone number' section. I got a new 020 phone number allocated (not an issue, as the old one was never active to be advertised!).
This evening I rebooted the box in the hope that the new allocation would result in a new, correct registration process for the Livebox.
Well, the box has correctly picked up the new phone number, and the service is supposedly 'enabled' again, but the detailed status still says that 'Voip Service is currently: Not Available'.
This says to me that the problem is indeed deeper in Oranges Voip Hardware verification system, and not associated with the number allocation.
So, now I am awaiting an 'escalation' of my problem with Tech Support........
OK, mine is now working. I got a call back from Rotheram. When she called I noticed that the phone light had come on at some point in the last couple of hours. The dial tone was still wrong though. We did a factory reset on the box twice and she then put me on hold as it still wasn't working. While on hold I lost internet too, and realised that after the reset she hadn't asked me to put my username and password into the internet configuration on the box. So I did that and it all works fine.
Only problem remaining (and this isn't an Orange problem, but I'd appreciate any advice) is that I'd ideally like to run both my landline and my voip line into a 2 line BT Converse 1400 phone. The problem is when I do this the voip line has a heavy buzz on it. Very loud buzz in my ear - quieter at the other end but still noticeable. Obviously this is some kind of interference between the landline and the voip line (when I unplug the landline from the handset the voip line is as clear as a bell). Does anyone have any bright ideas for how to clean this up? I'd really like to get both working through this handset as I don't have much space at all (and I bought a 2 line phone for this very purpose!).
Hooray! Came home tonight and found that the Livebox had disconnected itself - the @ light was slowly flashing away. Turning on the computer reported 'PPP Server Down' on the config pages, and doing a soft 'disconnect/connect' did not solve the problem.
Great I thought - now I've lost internet access too.
So, I did the habitual power cycle on the box and, miraculously, the broadband link came back up, to be followed by the mythical Telephone Service light!
I don't know if they have fixed a generic fault today, or whether this was as a result of me emailing them my S/N, MAC address and requesting an escalation. Whatever it was, it has done the trick.
If there are some of you out there still suffering, I suggest following the latter route rather than hanging on the telephone to India.
Well would you believe it! Dial tone has landed!!!!
Dont know if there has been a common fault affecting a lot of users here that they have fixed or if they have just happened to get their act together and resolved them all around the same time.
My actions can be summarised as followed (for any fellow sufferers that follow in our footsteps):
Around 1 week ago I submitted an enquiry via the website including my S/N and MAC address. I got the stock answer back - do this, do that etc etc. I following the instructions knowing it would have no affect as I'd done it all before. I replied to the email stating it still wasnt working. I havent heard from them since but found today it is working.
Please note to all sufferers: I did not turn off the power or re-install. When I checked my Livebox today the light was lit with no futher intervention from me.
Well hopefully I wont be back on this thread - Good luck everyone!
_________________ The Project Manager
"I think there is a world market for maybe five computers," Thomas J.Watson, Head of IBM, 1943
if you are part of a mobile package just ring from your mobile on 550 and if the voice sounds indian just hang up and redial usually you will get through to convergence as the calls are free ( may come off the inc minutes?)
best times of day to ring are during the school runs
have been known to ring every two hours on the hour
The Indian "techs" made me read the serial number out about 20 times.
It's on the Box, the unit and the Livebox.
It's been escalated.
Complains to Customer Diservice several times. Got the usual bland "We apologise.....no updtae" robot speak.
I keep telling them as they are failing to provide the service advertised, i will not be held to any contract. I'm slagging them off left right and service, 3 people I know have not signed up on my recommendation.
To be honest I'm sick of them...
After looking into your account I can see that your issue was raised
with our FSD department on January 23rd. Unfortunately at this time I am
not able to give you a time line on when we will have the issue
resolved. I can however assure you that the matter is being looked into
as this is a multiuser issue & we hope to have a remedy as soon as
possible.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Caroline
My Reply:
Quote:
Just to let you know I actually raised this 3 times before Christmas, each time being told that it is being "escalated", by "Technical" support
Stu..
PS, now my broadband is totally down has been down since Saturday, "may" be fixed by Wednesday. Granted I didn't report it until Sunday as I didn't have time to spend 20 minutes on hold....Oh hum...
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