I'VE BEEN WITH WANADOO/ORANGE FOR JUST A LITTLE OVER 13 MONTHS NOW AND SUBSCRIBED TO THE TALK PACKAGE ALL THIS TIME, BUT I JUST CANT GET IT TO WORK, I HAVE PHONED TECHNICAL AND ALL THEY DO IS SEND A REPORT TO THE ESCALATIONS TEAM AND ASK ME TO CALL BACK IN 48 HOURS, I AM GETTING PRETTY SICK OF THIS NOW!!!!
CAN YOU HELP ME!!!
1. I HAVE NO PHONE LIGHT ON MY LIVEBOX
2. MY STATUS SAYS I AM ACTIVE WHEN I LOG ON TO MY ACCOUNT.
3. WHEN I PICK UP THE PHONE I HAVE A DEAD TONE AS IF IT IS NOT CONNECTED (CONSTANT BEEP)
4. I HAVE BEEN ASSIGNED A PHONE NO.
5. LIVEBOX DIAGNOSTICS SAYS I HAVE NO NUMBER ASSIGNED AND WHEN I TRY TO ENABLE IT, IT DOES NOTHING
PLEASE HELP ME I AM GETTING V. FRUSTRATED AND BECOMING OUT OF POCKET FROM PHONING TECHNICAL ALL THE TIME
I think if you have waited for 13 months and are still not getting the full service you are paying for then you must be extremely patient.
I don't go along with the comment that there is not a lot you can do other than to wait.
Most customers have a working Talk service so Orange have a working system For the large minority of customers such as yourself that are not getting the service, Orange should be able to find a simple work around. This may require changes to issued numbers that are causing these problems. Bottom line - If it works for most then it should work for all, no excuses.
Had similar problem and logged complaint with ISPA and continued to do so every 7 days until resolved. Took 3 complaints but got a resolve. If you decide to go this route make clear your circumstances and that you would like your complaint escalated to Oranges Head Office.
I don't go along with the comment that there is not a lot you can do other than to wait.
...
Had similar problem and logged complaint with ISPA and continued to do so every 7 days until resolved. Took 3 complaints but got a resolve. If you decide to go this route make clear your circumstances and that you would like your complaint escalated to Oranges Head Office.
Complaining and getting it escalated is the only real option, I mean't that there's not likely anything nij can directly do or alter on his side to make it work. Also until things are fixed behind the scenes then when he calls they're probably not going be able to fix it then and there.
Talk service problems are really annoying in that there's usually very little that can be done to fix them immediately.
Complaining and getting it escalated is the only real option
Did that. Got absolutely nowhere apart from receiving bog standard email replies.
Quote:
Talk service problems are really annoying in that there's usually very little that can be done to fix them immediately.
Yep, you're damn right. Talk service problems are annoying but only because Orange won't get off their backsides and look at alternatives ways of resolving customer Talk problems. Instead of looking at the wider picture they seem to take a blinkered approach.
As I said in my previous post they have a Talk service that is working for most customers but there appears to be a large minority of customers who are having problems. Given that the liveboxes, network, switching equipment, etc are all common then it should not be rocket science to fix.
I stand by my recommendation to complain to ISPA and to keep doing so until the problem is resolved. In doing so my concerns started to be listened to by Orange as opposed to falling on deaf ears. As a result of complaining to ISPA , I got a number change, and my talk service started working and has done ever since. Which just goes to show that what appeared to be a difficult problem to Orange was resolved through a simple solution.
Orange need to open their eyes to whats going on around them and get to grips with the products it is selling. It's not much for customers to expect to get what they are paying for and for this poster to still be waiting for part of the service he has been paying them for the past 13 months shows a woeful lack of care on Oranges part..
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